Hoper is the site returning your money or the payment provider such as MC, VISA, paypal ? Atleast this is done and taken care off one less thing to worry about. I saw news this morning and there is a explosion of H1N1 is the toronto area so far the Suburbs are okay but just a matter of time. The need is great for this product and i am very confident that the products will sell out fairly fast with proper marketing when it hits retail locations. The cosumers are lined up, they just need to be aware of what T36 can do for them vs. purell. even if the cost is a little higher.