Good to see at least someone took responsibility for that blunder. I hope he wasn't just a scapegoat that was thrown under the bus for the appearance of things. Frankly, I think the president should be ultimately accountable. That's just conjecture. Who knows? Maybe that resposibility was understood to rest on the vice-president. I'm still very surprised and relieved that they actually gave the claims back to carmax. Thanks for the article, and excellent contributions as always.