My experience so far with Gowlings:
June 26, 2016 – Sent a general inquiry e-mail to David Cohen asking for information on how to opt in. Did not receive a reply, but I recall that he was on holidays.
July 13, 2016 – Re-sent the June 26, 2016 e-mail to David Cohen, with cc to Delna Contractor. This time I attached the information suggested by others on this board (i.e., number of shares, statements for accounts, and my photo ID).
July 18, 2016 – Received e-mail from Delna asking for the standard information previously sent on July 13. Perhaps the attachments to my July 13 e-mail were missed due to volume of work. Anyway, I immediately re-attached all documents and sent them to Delna.
July 18, 2016 (later) – Received E-mail reply from Delna asking for my wife’s ID, who is listed on one of the accounts. She obviously checks the information. I replied with requested photo ID.
Now in holding pattern. Best Regards, FarmerRoy