From this,

She also said she wasn't aware of the five day report rule.  She went on to say that she wondered if Judge Faulkner new about it and that she would call him directly to find out if he needs to get a report in.

to this,

I called back later on to ask the same case manager if we should be looking for a pacer.  Someone else answered the phone.  Someone less courteous.  She told me never to call their office again and she then hung up on me LOL.  Ouch !   

speaks volumes. Did the case manager not manage the case properly?

Thank you for this invaluable information.

Be well