Just one comment:

It would be soo good if IR would communicate in a more (pro)-active way. Thanks to ITTR we can see that they forwarded our concerns and answered in a meaningful way. So they did their job!... ? But...

Why can't Brett and her team just answer all and every message to IR within one hour just to tell that the message is received and forwarded - or if needed- rejected due to (please insert a reason, there for sure are many). This would help us as well as poet management.

A fast feedback is the key in communicating with customers. I do it everyday in my job. Even sitting on a sunny pool on the Algrave coast i can answer the most complex requests just by telling my customers that their issue is well received, is taken seriously and a well reflected reply will follow within some days. We are their customers.