This morning I realized that there was a new message in my secure email within my DI account. In the email I had sent prior to receiving this one (before the shares were transferred), I had voiced my displeasure with these shares being a case by case exemption based on the back office.  That I knew others had been able to transfer there shares and I was less than pleased that the same ability was being denied to me. 

I have to say I am pleased with the reply I received and hopefully if anyone is attempting to transfer them from this point forward they may not have to do the two step of frustration with RBC DI. 

Thank you for your reply. My name is Michael and I will be happy to assist you further. 

I understand your frustration and apologize for the inconvenience and confusion.  I reviewed your account activity and noticed that the shares have been contributed accordingly.
I've submitted this email chain for review and provide any required coaching.  I've also requested that the matter be reviewed, including our processes for similar requests, so that when similar requests are received, that they can be processed in more quickly.