This paragraph seems to be a bit troubling:

"" Customer growth returned to normalized levels in the fourth quarter as the Company added approximately 82,000 customers. However net customer count decreased by approximately 10,000 customers as attrition was higher than expected. In the period, customer drops in the lower margin commercial segment increased as we exercised pricing discipline in this market segment. The Company also was impacted by higher than normal numbers of contracts coming up for renewal, despite achieving strong average renewal rates of more than 70%.""