Gibby, after much thought, I have come around to agree with you that, at the end of the day, the buck stops with management. That being said, I still think you're being too harsh by saying or implying they are pathetic. It's quite possible that there is little more that could be done. I know there is much that I would say to the MOT if I were over there, but my understanding is that the cultural differences would make my approach backfire. But who knows for sure. At any rate, I think you are right for being very frustrated and angry, but I don't think you should be as "nasty" (for lack of a better word ... I don't think you're trying to be nasty) in your comments. Decorum?