called scottrade,talked to the manager and he gave my control number.no wait at all! he also gave me 2 800 numbers in case i had problems. 800-359-6405 800-454-8683.i went to the link provided by many people here ( thanks everyone! ) and voted with no problems. i voted green of course!!! green is good,lori and her drinking buddies are toxic waste! lets dispose of them properly.