I have found that there is little reason to bother FC.
Hoov, Glorieux, Brattymack, etc are well on the case, and this forum lacks nothing in respect to information and explanation....
If one emails Sasha, you always get a response. Basically, If you have communicated with Sasha, you have spoken to Frank.
We are in EXCELLENT company, here!!!
And, a GREAT company, it is!
OBS