Sorry that one did not work--try this.
posted on
Mar 26, 2009 04:15PM
Roche Replaces Remedy ARS With HP OpenView Service Desk
Overview F. Hoffmann-La Roche Ltd. is a leading world-wide healthcare provider. Their IT departments serve over 60,000 users. In order to save time, effort and money, Roche started a global service harmonization program. The challenge was to change the previous paradigm from infrastructure management towards a global service management. They decided to switch from several local Remedy ARS systems around the world to one central HP OpenView Service Desk installation. GL, ads