I'm sorry "Informed", but there are two things that I just can't get by concerning you. First is your handle ....." Informed", which apparently is a misnomer, and secondly your post which, having called the office myself, bears no resemblance to anything I have every heard them say both in content and stylistically. I think the only thing you are really concerned about is whether you can fool the people visiting this site. I have never used language this strongly before on another poster, but I believe you to be an out and out liar, or at the very least manipulator of information, throwing your own negative spin. From the conversations I've had with the office, I can see no way that they revealed in anyway the thoughts that you expressed. These days what they will tell you is pretty much scripted and studied. Perhaps you have a vividly negative imagination and the lines you are reading between come from someone else's book.