The customer may be evaluating PYRs plasma torch against torches using other technologies. For example a torch from these guys : https://www.selas.com/product/industrial-burners/nozzle-mix-burners/velocity-burners/selas-superflame-low-nox-burner/

Could be a competitor with a torch burning Hydrogen with super clean combustion. Neither you, I or Peter may be aware of what the competition is. If Peter knows, he is likely not telling us.