Dear Anti-Gremlin,

Lol – I won’t hold you to that promise.

Given we know the equipment we will need from the onset, we spec. it so it will work at the destination...same idea when we supply Europe with machinery...

Re: spare parts: we try and include as much as we can.  It helps if you have proprietary parts and you insist on selling them in a package deal.

Hope that helps

Peter