Scarff: Seems like the issue is what shareholder communication boxes might have been selected on the original brokerage account application. My account was setup MANY years ago and I don't recall what was ticked or not. I have just resubmitted information to correct this "issue" in the future.
It IS a different level of service with an on line discount brokerage versus a BIG FEE full service Broker...
I'm all good now,
Topdog,