SGS considers itself to be an industry leader in terms of quality systems implementation - the Toronto lab has been certified to ISO/IEC 17025 for a number of specific registered tests since 2003 and has been audited to this Standard three times, the most recent being in April 2008. The Noront incident has already resulted in changes in operational procedures and protocols at the Toronto Lab site.
After the initial delay, Noront is impressed with SGS' professional approach and their immediate attention to correcting the problem. Noront expects to continue to use SGS as one of it's analytical laboratories.